Britannia Review

5.0 / 5.0
1,071 reviews

Cruise OK, aftercare by P&O utterly non existent

Review for the Caribbean Cruise on Britannia
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kbt cruiser
10+ Cruises • Age 60s

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Sail Date: Dec 2023

The cruise itself was OK. Usual P&O fare, full of Brits, many moaning about stuff that was fine really. Food was fine but not great. Glass House is the only Speciality food venue worth paying for. Hard to get away from the noise on the pool decks. Crew are lovely

The real issue is their post cruise service. P&O booked a cheap airline (Maleth Aero) for the Caribbean winter season. Our flight was delayed 11.5 hours (it happens) but P&O are completely refusing to engage with anyone booked on the MAN-BGI flight, or the return later that day. That's 500 people who are 600 Euros out of pocket each because P&O won't support the compensation claims under EU law. They also refuse to assist with the documentation needed for travel insurance claims. That's £30 each for us .

Total loss to their customers is £276,000 and they don't give a stuff.

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