Norwegian Sun Review

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Review for South America Cruise on Norwegian Sun
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Trujillo123
6-10 Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service

Additional details

Sail Date: Jan 2024

This was the second time we'd sailed on the Norwegian Sun but we enjoyed the first time more and noticed some subtle changes which had made the cruise more expensive. We like the ship because it is smaller with 2,000 guests. The State Rooms, the Dining, the Bars and the Entertainment were all excellent.

The Service in some departments however left plenty of room to improve particularly around onboard credit, service and shore excursions. The first issue for me was the deduction of the gratuity of $20 dollar each deducted daily without permission. I objected to this because I don't agree with the North American business model that pays staff a subminimum wage then expects customers who have already paid for an expensive cruise to fork out a total of $600 to make up staff wages. Time Cruise companies paid their staff a proper living wage rather than on charity.

The Shore Excursions were very disappointing, they were short in time and very expensive and did not provide value for money, this was exacerbated by the general unhelpful attitude of the shore excursion staff who did nothing to help those who just wished for general information on the ports they were visiting. For example the ports in Peru were not geared for passenger travel and shuttle buses may or may not be available; Pisco being a case in point with the port being in Paracas and not Pisco. In Callao, Lima, we were transported by shuttle to a resort area and dumped there. (La Punta)

Cabin Review

Very good

Port Reviews

Arica

Just did a walk around Arica which was close to the cruise terminal. Plenty to see, plenty to eat and plenty to drink

8 Helpful Votes
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