Costa Serena Review

4.0 / 5.0
128 reviews

terrible food on cruise, no compensation for late boarding - Klang> Penang> Phuket - 25/01/2024

Review for Asia Cruise on Costa Serena
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disgruntled traveller
2-5 Cruises • Age 30s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jan 2024
Traveled with children

Went on cruise with family on 25/01/2024 to 28/01/2024

First impression was already bad as we were suppose to board on 6pm. However last minute our cruise agent informed us that it will be delayed till 9pm+

It was crowded at the cruise terminal and finally after we boarded it was around 12am+ on the ship. The dumb thing was that they decided to conduct emergency drill practice at 1am+. Did Costa even consider families with small kids? They could postpone it to first thing in the morning and inform passengers to view the emergency briefings on TV first? Imo this was poorly managed. When we ask them what happened to the delayed boarding, they just pushed all responsibilities and blame to the Klang cruise terminal. Told us that due to the earlier 2 cruise ships (RC and Genting I believe) boarding on the terminal it cause the delay to their ship. Then why didn't they plan this earlier?? why this clash with the authorities last minute? Is this due to poor planning by the ship's management team? Or was this delay purposely done for them to profit more?

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