Celebrity Constellation Review

4.5 / 5.0
1,831 reviews

Celebrity Cesspool of the Seas, kicked off the ship

Review for the Western Caribbean Cruise on Celebrity Constellation
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Dr. Laurie
10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: Jan 2024

On Jan 12, my husband and I boarded the Celebrity Constellation for a 12 night cruise. We had been notified that the previous cruise had contacted norvovirus. Therefore the boarding process would be delayed while they did an extra level of cleaning of the ship. We finally boarded and wait until around 2:30 in the afternoon when the crew announced that all cabins were clean and we were free to enter. When we entered our cabin, the bed was made, but the bathroom and urine in the toilet, pubic hair on the toilet seat and what looked like feces on the wall. The mirror in the room had finger prints and smudges all over. Immediately we notified guest relations. I talked to someone name Maria. She said they would have someone immediately do a deep clean of the bathroom. (Why wasn’t this done earlier?). We explored the ship and wasted about 3 1/2 hours. I stopped by the cabin and the bathroom had not been touched. We went back to guest relations and made a second complaint. We were told to wait at the chairs near guest relations and someone from housekeeping would be out to talk to us. We waited about 30 minutes and were told that the head of housekeeping for our deck was waiting outside our cabin. We went back to the cabin, she was waiting in the hall. She photographed the bathroom and apologized. We also pointed out the pubic hair, feces on the wall and smudges on the mirror. She said she would have someone do a deep clean of the entire cabin and bathroom and that it would be about an hour. We sat by the pool for over an hour, went back to the cabin, the cleaning cart was still outside the door, so we ate dinner and returned around 10:00 pm. the cabin and Bathroom appeared to have been deep cleaned. But it was now 7 1/2 hours after we boarded.

The following day we were sent roses as an apology and attempt to shut us up, later, we were sent a bottle of wine and 6 chocolate covered strawberries. We were also called and told that they would comp us for a specialty dinner and they made a reservation.

The first 8 days of the cruise were miserable, the service was non existent, we heard horror stories from others about their cabins and sewage leaks on the carpet, unmade beds and dirty towels after everyone was told that it was OK to enter the cabins. The crew that was aboard seemed inexperienced. The buffet lines were lengthy with all the food and beverage station roped off and being served by the crew. There would be 10 different food items with one server, trying to serve 20 people in line.

Cabin Review

Dirty, filthy, urine and pubic hair on toilet. What looked like feces smeared on the wall. Finger prints and smudges on mirrors. Ship had extended time to be cleaned before we boarded. The previous cruise had Norovirus. It was unacceptable that we got the go ahead to enter our cabins to find the disgusting filth we found in ours.

Port Reviews

Cartagena (Colombia)

Very hot, locals trying to solicit sex from male passengers, locals kept getting in face with souvenirs and were very obnoxious. On the plus side, the cruise port terminal was great. It had a bird sanctuary with flamingos, parrots, macaws and ant eaters. If you get off the ship just stray at the cruise port.

Puerto Limon

Great souvenirs at port shops, took the Jungle river cruise with Chocolate experience. it was great. You get to learn how they grow and make chocolate. The jungle cruise was nice too, got to see lots of monkeys, sloths and birds.

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