Celebrity Eclipse Review

4.5 / 5.0
1,954 reviews

SHAMEFUL!

Review for South America Cruise on Celebrity Eclipse
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CorgiCruzr
10+ Cruises • Age 60s

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Sail Date: Dec 2023
Cabin: Prime Veranda

Our 7 dec 2023-6 jan 2024 celebrity cruise had a great itinerary and wonderful staff but, was a disappointment on many levels, especially when celebrity air left us stranded. so, with almost 20 cruises under our belts, several of them celebrity, and many more in our future, we will never cruise celebrity again.

Here are the details, starting with the positive: the 30 day south american circumnavigation itinerary was outstanding. all except one of the 16 ports provided wonderful experiences, although we had to use non-celebrity excursions for many of them. the staff was absolutely wonderful in every area of the ship, from bus people to ships officers. they are genuinely good people who are kind, very hard working and truly care about their guests. the “naturalist” on board our ship is a true gem. his many talks, all on itinerary and world issue related subjects, were educational and entertaining with a dash of humor. no wonder celebrity has retained him for more than a decade. the other entertainment was good but, not great; i rate them a “b”.

Unfortunately, all the remaining details are negative, very negative: we chose celebrity air because they promise to take care of you when things go wrong. our experience was exactly the opposite. celebrity air’s carrier cancelled our flight from lax-sfo, which would have left us stranded in lax after we’d been traveling for almost 24 hrs. celebrity air then refused to pay for an available flight that evening on a different airline because, they said the available flights “are not in our inventory.” are you kidding me? Leaving passengers stranded on the way home is egregious and irresponsible, and celebrity should be ashamed of this! the other negative aspects of this celebrity cruise were already enough to prevent us cruising with them again but, this blatant hard heartedness should make every traveller think carefully before cruising with celebrity.

Cabin Review

Prime Veranda

Nice layout but, very worn. The bed, which is two twins connected for a king, has a big lump in the middle. Remaining soft goods are worn and past needing refurbishment.

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