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MSC Seashore Review

Good time with a few issues

Review for the Western Caribbean Cruise on MSC Seashore
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mvalen311
10+ Cruises • Age 50s

Rating by category

Cabin
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Additional details

Sail Date: Dec 2023
Traveled with children

We chose MSC Seashore for a family cruise over the Christmas Holiday. Our main criteria for choosing this ship was the availability of a two bedroom suite with nearby balcony cabin (we were traveling with an infant and six year old with grandma coming along), kids club/activities, and affordability. We read all the reviews we could find on both MSC in general and Seashore specifically - and needless to say most of them are not good. Quite poor, in fact. So, we definitely had some concerns. However, I am happy to report that our experience overall was generally quite good and our family enjoyed the cruise.

I will touch on the negatives first. Embarkation day was a disaster. I think our experience was probably a bit of a one-off however so while it was not good for us it probably is not something that will impact the vast majority of passengers. The agent at Port Canaveral mistakenly scanned grandma in as daughter and when daughter was scanned their system blocked us because it thought two minors would be in the same room. Took over two hours and numerous discussions for them to finally manually override this mistake and allow us to board. It was very frustrating that nobody seemed to know how to resolve this problem. And the delay caused us to miss a meal with hungry kids, miss the safety drill which we then had to take time to do the following day, and caused us to start from behind figuring out and exploring the somewhat complex layout of the ship. This did not get us off to a good start. On top of this, the anytime dining restaurant (5th avenue) was CLOSED on embarkation day. This was like throwing fuel on the fire after the check-in disaster. No reason was given why this dining room was closed. They tried to direct us to the other dining rooms with set dining times but the lines were unbelievably long. With two hungry kids we decided to instead go to the Ocean Cay speciality restaurant. On top of this, when we finally got to our suite we discovered there were NO electrical outlets in the second bedroom. Overall embarkation day was definitely one to forget.

The level of service - especially in bar or dining venues - was also a major area of concern for us prior to the cruise based on reviews we saw. While we did experience some issues here (see above with 5th avenue restaurant), generally we were Ok with the level of service with some great experiences balancing out some terrible ones. We quickly learned to simply go elsewhere or wait a bit when lines were especially long at bars (this worked well for us most of the time). We waited over 30 mins for a drink the first sea day at one of the pool bars but after learning this lesson didn’t bother us for remainder of the cruise. The day we were supposed to go to MSC Ocean Cay was very bad weather and most guests I think stayed onboard and this also seemed to cause service issues and long waits to get drinks. We had some very long dining waits between courses at 5th avenue which with kids is obviously not desirable (we adjusted to this later in the cruise). Despite the issues we had, I would not say service overall is bad on the ship. A lot of reviews very negative here but I think this needs to be considered with proper expectations. MSC is a lower priced cruise line. So your expectations need to reflect that. There was also a lot of reviews seeming to imply the crew does not care about service. I think this is false. These are hardworking people and we experienced a lot of effort and kindness in most of our interactions with the crew. The few negative interactions were solely rooted in either too much volume at one time or lack of training. So if you are reading the reviews of this ship and are worried about service levels I would offer just keep your expectations reasonable based on the cost of the cruise and know that the crew does try very hard to provide positive experiences.

Cabin Review

this was a fantastic 2 bedroom 2 bathroom suite facing out the front of the ship. Large balcony but you have to stand over the steel railing (vs glass railing) to see the ocean. This room was perfect for our situation with an infant however big issue with zero electrical outlets in the second bedroom. We had to switch the bedrooms so our monitor and sleep machine could be used for our baby.

Port Reviews

Cozumel

We always enjoy Cozumel and usually head on our own to Mr. Sanchos or Playa Mia. Love the atmosphere at port as well

Belize City

First time here, not very appealing plus long tender required. We went to a man made beach park which we did enjoy but was too far away from the port for our liking

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