Scenic Jasper Review

Cruise Termed 7 days into the 14 day trip

Review for Europe River Cruise on Scenic Jasper
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mrsjetson28
10+ Cruises • Age 50s

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Sail Date: Dec 2023

None of the experience with the ship, shore excursions or food can make up for having the 14 day cruise planned from Budapest to Amsterdam terminated after 7 days and then being left in an unplanned city with no assistance The Danube had been rising over the first few days and then at dinner on day 5 we were told the cruise would end 36 hours later in Passau, we were all to vacate the ship by 8 am and we were on our own as to flights and other travel arrangements. Evidently there was a bridge we could not get under. The closest airports were Munich and Vienna, and after a mass uprising by passengers, the Cruise Director was able to get permission for two of the buses traveling along with the ship to take people to Munich. But that was all the assistance anyone got in making travel arrangements. We had one day left on the ship before the cruise ended and on that day they continued the planned excursion to Nuremberg where we were able to speak to passengers on several other river cruises in the same predicament as we were. EXCEPT none of their cruises were cancelled. Several cruise lines bussed people to a sister ship upriver and continued their trip as planned (and our crew told us Scenic also had an empty sister ship upriver but had not provisioned it). Others bussed people to Frankfurt and continued their trip by by busing passengers to the ports they had planned to see. But no one cancelled. Other than a form notice left on our bed on the day we were told to leave, we have never received any communication from Scenic. Anyone reading this can think of all the ways this should have been handled, even if in fact the only choice was to cancel. We felt like dairy cows, good while they produced but killed and eaten when it became more convenient.

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