MSC Sinfonia Review

Please Don't Do It!!! They'll ruin your trip.

Review for Africa Cruise on MSC Sinfonia
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6-10 Cruises • Age 60s

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Sail Date: Mar 2023

We chose the cruise because it was supposed to pick us up in Walvis Bay, Namibia and it was a repositioning cruise to Europe. The duration, dates, and destination of the cruise were a perfect fit... we thought. Even though we had written permission from MSC to board the ship in Walvis Bay, Namibia, the ship never showed up. They never contacted us. No letter, no email, no text, no call. We went to the port on the given day, and no ship. (We had seen it in port a week earlier!) It took us two days to reach the headquarters and find out what happened. The weather was bad in Cape Town, so they just tooled around in the waters off of Cape Town for four days, and never made the trip to Namibia. We were told we had to get to Cape Town at our own expense, if we wanted to catch the remainder of the cruise. Travel arrangements were more expensive because we weren't notified in a timely manner, and we had to pay a premium for making last minute travel plans. When I asked if they would assist us with the extra expenses, we heard a steady refrain from everyone we talked to, "You have to get on the ship and the ship staff will help you to settle the matter." We heard this from about 8 people before boarding. The minute we got on board, the refrain changed to, "Only the people on shore can help to settle the matter." We heard that for 30 days, with promises almost daily that they would get the matter taken care of. PROMISES from management. It never happened.

So here is how MSC does a cruise:

1. Promise to pick you up at a port, but never show, and never contact you, even if they have all of your contact info.

Cabin Review

Tight but alright.

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