Nieuw Amsterdam Review

4.5 / 5.0
967 reviews

Staff and ship nice, drink service slow

Review for the Eastern Caribbean Cruise on Nieuw Amsterdam
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6-10 Cruises • Age 60s

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Sail Date: Dec 2023

On a cruise in January 2024 on the Nieuw Amsterdam. The ship was clean and our room stewards, Hendra & Eva, were attentive and kept our room clean and organized. While not top-notch, the food was pretty good. The chiefs were out and about making sure the serving staff was hoping and taking care of the guests.

The itinerary was good and we did excursions in Turks and at Half Moon Cay, Bahamas.

My only complaint was the slowness of getting drinks. We had a drink package and were expecting better service. To be clear, it was not the fault of the servers, they were doing their best. There were several problems, mostly that the cruise makes you sign the receipt for the drinks - even if the drink is within the drinks package. This means the servers must keep track of which drink goes with which receipt, and bring that to the person ordering the drink. That would be OK for those buying each drink, but it slowed the entire process down unnecessarily. It was a waste of time and made it difficult for the servers. It's 2024, what is Holland America going to do with thousands of paper receipts a day?? They need a better process.

Cabin Review

The cabin had a window, which was nice for natural light. Hendra & Eva, were attentive and kept our room clean and organized

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