Norwegian Getaway Review

Some highs; more lows

Review for the Eastern Caribbean Cruise on Norwegian Getaway
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2-5 Cruises • Age 30s

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Sail Date: Dec 2023

We did a 12 day holiday cruise from NYC to the Caribbean on the Getaway, our second time on this ship. First let me say that we are so very grateful for the folks working over the holidays so we could take a vacation.

The good: the Port of NY has the embarkation process down. We registered for an 11 a.m. time, showed up on time and were moved through all lines quickly and smoothly. Once we had all our stuff, we waited maybe another 45 minutes to get on board but because everything was so well organized, we basically walked right on. Rooms were clean and our stew, Aubrey, did a fantastic job with daily housekeeping. She always had a friendly smile, too! Beds were decently comfortable, though the pillows could stand to be replaced. We did appreciate having more than one pillow per person. The ship was decorated beautifully for Christmas. Activities were plentiful, though toward the end of the trip got a bit monotonous. We were able to make reservations for all the speciality dining locations we wanted and never had issues getting into any of the restaurants for any meals. We chose to eat most meals in the dining room as the food typically came out hot and fresh, particularly when compared to the buffet. The specialty dining is where it’s at, and we wish we would have done more. It’s so.much.better. Than any of the other options and worth the up charge! Bar service was always faster at the bar vs. in the dining rooms, so we usually got drinks on the way to dinner. The variety of ports was great, and we loved being able to see so many different locations in a short amount of time. The staff was typically very kind and friendly. We only ran into a couple of folks who weren’t. Our sushi maker was AMAZING and so passionate about his job! Entertainment was generally good but a little lacking on port days. Even though this was a holiday cruise with lots of families, it didn’t feel like there were tons of kids aboard.

The not so good: the buffet…just avoid it if you can. Often the same food day after day. And after 12 days, we had had enough, but it was one of the few options available in the afternoons when we got back from excursions. There just isn’t a lot of variety in the food at all, even in the dining rooms. One of us have a food allergy, and if that person didn’t order ahead for each meal, we were often chastised by wait staff in the dining rooms for not doing so. And ordering ahead does not guarantee you’ll even get what you ask for. It often meant long wait times and missing items. And very limited options. The excursions were almost always poorly organized and late to start. Don’t they do this daily?! We rarely saw the cruise director (I think 3 times in 12 days), but heard him multiple times a day on the loud speaker. The smoke from the casino permeates the entire 6th, 7th and 8th floors of the ship. You can’t escape it. A lot of events take place in the Atrium, but the space is very limited so we were often standing around uncomfortably with a host of other folks waiting for seating. They took away the mini golf course, so that was a real bummer for us as we played last time we cruised this ship. The debarkation process was an absolute joke. Despite docking in the middle of the night, debarkation started over an hour late and was completely disorganized. Took us longer to get off the ship than on the ship. If you’re thinking about using the colored luggage tags, just don’t. They put your luggage in “zones” in a huge ass warehouse that you then need to sort through and find before you can go through customs. Oh and they call your color to disembark, so if you’re at the end, good luck. You’re better off taking all of your luggage yourself and doing self disembarkation.

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