Westerdam Review

too many disruptions & disappointments

Review for Asia Cruise on Westerdam
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10+ Cruises • Age 50s

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Sail Date: Nov 2023
Cabin: Deluxe Ocean-View Verandah Stateroom

our 2 week Indonesian explorer was disappointing. some issues we experienced:

- the airco of our cabin (incl the complete corridor incl our neighbours) was not cool enough. esp. at night the cabin temperature was way too hot. we woke up in the middle of night sweating. HAL did inroom measurements and acknowledged that it was up to appr. 20% higher than it should be (24 degrees vs 20 degrees). we complained daily for 5 days, continuously. also 2 nights the airco spread heavy cigarette smoke smells in the room for hours. when we threatened to leave the ship and escalated to Seattle HQ we finally got a different cabin (of which guest services stated on day 1 that they could not offer as they were supposedly fully booked. we challenged this from the start as the occupancy was appr. 1800-1900 guests on a ship which can have appr. 2200 guests).HAL offered a very small amount to compensate which we we have refused and are still challenging. so far (after weeks) without any reply.

- one of the stops would be Komodo island. we booked independent tours just like appr. 200 guests. Komodo was a tender harbor. HAL confirmed that all independent tour guests would be transported. in the end HAL cancelled the tender for appr. 100 guests. basically due to malperformance and mismanagement of HAL. after waiting for 4 hours. it was chaos. what struck is was the poor / weak performance and invisibility of senior officers, captain. it ruined our holiday as this was the most anticipated special stop. HaL gave a small compensation but money can't bring back/create/compensate for a memory which we haven't had. HAL focused onky on the 1000 guests which booked HAL excursions for at least 110 usd each to bring to the island. how old or whatever physical condition. the independent tours were cancelled as we supposedly needed to leave on time according to our"captain" (14.30). in the end we left appr. 17.00 because the HAL guests were back late. it's just profit thinking of HAl. very poor.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

poor, broken AC, too hot, also not according to health standards as Cigarette smoke smell was entered. problem was not solved

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