Norwegian Prima Review

Embarkation Nightmare

Review for Transatlantic Cruise on Norwegian Prima
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10+ Cruises • Age 70s

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Sail Date: Nov 2023
Cabin: Balcony

Sailed on the Prima from Barcelona on 20th November. We arrived at the airport after an early morning flight. Met the NCL reps and were asked to take a seat and wait for bus to take us to the Terminal. The reps seemed to want to have a full bus before departing, hence a wait of nearly 2 hours before we departed. On arrival at the Terminal we were greeted with horrendous queues to enter Terminal only to be faced with longer queues once inside. We faced a further wait of nearly 2 hours before we sought some explanation on why there was such appalling organisation. NCL staff were aloof and very unhelpful and seemed to revel in the authority bestowed on them to order who and where one was allowed to sit/stand/queue. We later found out this was because of the need to check ESTA’s and the total lack of provision that NCL made to do so.

Dining was reasonable despite the usual issues with the lack of veggie options. As per other reviews entertainment was virtually non existent and not up to the usual NCL standard. Cabins were good and so was the steward, although only one visit per day was the norm. All in all and despite holding Gold tier membership this will be the last time we sail with NCL. We do not appreciate being treated like ‘cattle’!

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