Riviera Review

Cruise to No Where!

Review for the Eastern Mediterranean Cruise on Riviera
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10+ Cruises • Age 60s

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Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: Nov 2023
Cabin: Concierge Level

So so incredibly disappointed with Oceania. Absolutely no guest/customer service. Have raised all issues with onboard team, Oceania guest relations and still no communication back. This cruise is going no where, no ports now for 9 days, even restaurants closed on some nights so no choice and tonight all specialty restaurants closed and only Grand Dining and Terrace cafe open. As to onboard activities I expect them to be as lack lustre as they have been so far.

Even food quality has diminished from past experiences and this for a cruise brand that rates its cuisine highly is disappointing.

NO Compensation at all. Oceania, nor travel agent have given us any other options - eg disembark early and refund remainder of journey; future cruise credit - nothing!

Cabin Review

Concierge Level

21 Helpful Votes
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