Riviera Review

Oceania - 2 Star at most

Review for the Eastern Mediterranean Cruise on Riviera
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10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2023
Cabin: Concierge Level

We ate long time cruisers with Oceania but now a lost customer!

We booked this cruise in 2019 for 2020 travel dates. Alas pandemic curtailed those plans until this year. We in fact booked a 30 day cruise Barcelona to Dubai - never being informed that it was 2 back to back cruises - first issue as this was the start of lack of communication and guest satisfaction,

We were advised of itinerary changes in late Oct in the 2nd leg - Istanbul to Dubai due to war in Israel - but we could not change any travel as travel insurance does not cover war. We paid $50,000 AUD for this trip. All our booked excursions with Oceania for those ports not going to were cancelled and refunded but as of 2/12 we still do not have a refund - so out of pocket some $4000.00 still. Oceania has the use of our funds of course!

Cabin Review

Concierge Level

Bathroom great size but impacts cabin space, small wardrobe space for 30 day cruise

13 Helpful Votes
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