Celebrity Eclipse Review

4.5 / 5.0
1,945 reviews

Enjoyed the cruise - Crew Great - Corporate is diminishing experience

Review for the Mexican Riviera Cruise on Celebrity Eclipse
Cruisellama
10+ Cruises • Age 60s

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Additional details

Sail Date: Nov 2023
Cabin: Sky Suite 1

We've sailed the eastern Caribbean many times and wished to experience the Mexican Riviera . Glad we did - these ports are gems. Overall we enjoyed the cruise. Booked and S1 - Sky Suite, deck 12 port aft side. Deck 12 balcony rooms have a "cover" deck from above, so they can remain shaded for periods of the day. If you don't want direct sun - you pick deck 12. Cabin was comfortable, but after sailing the current Edge class Sky Suites - it's definitely smaller and out of date. Small nits like not having phone charging options next to bed and the relatively smaller bath is minor, but contrasts how much the new class of ships has corrected the old. Sky Suite gives access to Luminae dining and Michaels club (also known as the Retreat). Luminae offered a few new dishes early in the cruise, but toward halfway through the week, the menu became very weak, and we ended up ordering from the MDR menu on a few nights. We also found they were running low on certain beverage types and fruit accompaniments. Our waiter was excellent - as was all the Luminae staff. They tried to keep the penny shiny and were honest about the menu shortfalls offering recommendations when we didn't know which way to go. Our Sky Suite butler situation wasn't the expected level of service. Celebrity has elected to remove the butler from Sky Suite service. Instead, additional responsibilities are given to the room steward. Our steward did a good job stocking water, reminding us about laundry etc, but there wasn't the past experience of getting the periodic canopies or fruit in the room. The Retreat butler did provide his card in the cabin, but never stopped by for a welcome and we can't even recall meeting him in Michaels club. We interacted with Anastacia (lead concierge) and Michael who always had answers to our questions. Michael's is dated, and doesn't provide the food services you find on the revolutionized ships - so disappointing. In all, the Sky Suite cutbacks were very noticeable and did influence our overall impression of the vacation experience.

Port calls at Cabo San Lucas, PuertoVaerta , Mazatlan, San Diego. Cabo required tender service which was very bad if you were not in the first group. (Retreat guests and early excursions had first tenders). Some guests had a 3 hr wait to get off ship. Other ports were able to dock.

We sampled the Ocean view cafe a few times, and found the food adequate, but less selection. We don't mind that there aren't huge mounds of food, but noticed a reduction in choices of breads, pastries, and desserts. (Things were missing by the end of the cruise). Thought it was easy to move through ship and the cruise director team did a very good job with the selection of entertainment types as well as distributing entertainment throughout the ship. It was a well run operation. The early immigration stop in our last port of San Diego worked out well, but did disrupt the next to last morning of being on the ship. We used the spa facilities often and found them fully manned and able to handle the demand. But it's a space in need of update.

Cabin Review

Sky Suite 1

Adequate space, but in need of update. Furnishings a little worn, but not bad. Butler service diminished. Only saw a room attendant who did a good job - got the extra tip. But the Retreat concierge never paid us a visit. The attendant was not experienced in arranging reservations for events, which is what the butler would do. He got it done, but clear he didn't do it much.

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