Arvia Review

4.5 / 5.0
116 reviews

Nice ship but...

Review for the Caribbean Cruise on Arvia
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Angrycruisers
10+ Cruises • Age 70s

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Sail Date: Oct 2023

My wife and I chose this cruise because we had cruised across the Atlantic before and enjoyed it but wanted more time in the Caribbean. Boarding in Southampton was quick and easy, we found the ship to be clean, obviously pretty big but not at all glitzy. Lots of places on board to eat and drink and generally OK. The Beach House and Keel and Cow were good as was the Olive Grove, the Epicurean and Sindhu were not as good as we have experienced on other P&O ships. The virtual queueing system kind of worked but was a bit of a joke really, we often just went to the restaurant concerned and were usually able to get in. The effect of the ongoing programme to reduce costs means that many of the little touches which made the cruise enjoyable just aren't there. Also there aren't enough staff in some areas, we waited half an hour for a drink in Andersens, the waiters were working as hard as they could but there just weren't enough of them.

Entertainment was patchy, generally in the theatre the sound team seemed to work on the basis the louder the better which detracted from some of the shows. There was a wide range of ages on Arvia but there were also incidents of very bad behaviour and several people were put off the ship. For us Brodies was a no go area.

All not too bad until we talk about our flight home from Antigua. The problems started before departure when we were advised on the 19th September, just over 5 weeks before boarding, that our premium seats which we had booked in January were cancelled and we were flying with Maleth Aero in an economy cabin with no entertainment. We eventually, after a lot of stress and hassle, managed to book some seats in row 12 on the aircraft, one adjacent to the emergency exit with extra legroom, and one on the opposite side of the aisle at a total cost of £140. The airport in Antigua was a shambles, there was no information regarding our flight on their system, and there was a complete absence of either P&O or Maleth aero staff to provide any guidance or assistance. On boarding the plane we found to our horror that there was a toilet between row 12 and the emergency exit, the extra legroom for seats 12A, B and C simply did not exist. This arrangement was not as shown on the P&O website when we booked the seats on the 3rd October at 00:37! The plane was old and tatty, the seats were narrow and uncomfortable so that the flight home was the worst that we have experienced.

Cabin Review

The cabin was fine. The cabin steward was excellent.

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