Seabourn Ovation Review

Seabourn Service and food was not what it used to be.

Review for the Baltic Sea Cruise on Seabourn Ovation
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Bonnivile
2-5 Cruises • Age 70s

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Sail Date: Aug 2023
Cabin: Veranda Suite

Have cruised with Seabourn before the pandemic and loved the whole experience. Could not wait to go another Seabourn cruise. Unfortunately things seem to have changed big time. Service standards in the main dinning room were bad, as was TKs. Room staff great along with all the staff at the Colonnade. Food serving staff seemed harassed and unmotivated and not very attentive. Sometimes you had butter on the tables other times you had to ask.The food standard and selections had also reduced in quality and variety. No one interested in greeting you back from shore trips at the tender terminal on land. The attendant was constantly texting on her phone and not interested in any customers. No cold drinks offered at port any more, just the standard water bottles at the little unattended tent. We came back from our cruise wondering what had happened to Seabourn and are seriously considering whether we would sail with them again. Not what I would call 6 star luxury or service - more like Premium. It's very sad to say but it did not come close to the advertised ultra luxury experience or our previous experience with Seabourn. It did not in our opinion come anywhere near what we had previously experienced, it seemed that lack of training and cutbacks had affected how the ship is now operated.

Cabin Review

Veranda Suite

Cabin was the usual nice size and well proportioned. We had a mid ships cabin so easy access to all areas.

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