ms Treasures Review

5.0 / 5.0
12 reviews

Don't waste your money

Review for Europe River Cruise on ms Treasures
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Dianeand Jim
2-5 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2023

We booked the top level cat 7 because we wanted it to be special even though it was expensive, almost twice as much as the lower levels. The water was low on the river and caused the cruise to turn into a BUS trip. Tauck did a terrible job of handling this. For the first six days they bussed us from place to place, packing and unpacking several times. While on the "BUS excursion" the food was awful, Hungarian buffets and food that was cold and hardly edible. We paid an exorbitant amount for Cat7 accommodations and all the food and premium drinks, but for these days we sat for hours on busses with only water to drink. The excursions to small towns were very disappointing because due to covid (which had been over for a while), many shops and restaurants were still closed. When we finally got to the ship, we learned that the upper deck would be closed for the NEXT 6 DAYS bcs of 50+ locks on the route. Sick of all of this, we bailed. We had to pay another $2000 to get a flight home early, but it was better than staying on this disastrous trip.

After getting home, Tauck did agree to refund the unused portion of our trip, but would not compensate us at all for the "upcharge" to Cat 7 on the days we were there. I tried writing to the CEO, but was blocked by his "customer service" team.

Here is a list of things that Tauck should have done to improve this experience:

Cabin Review

The cat 7 cabin was nice when we finally got to it.

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