Silver Spirit Review

Cruise itself ok but terrible service from cruise consultants

Review for the Eastern Mediterranean Cruise on Silver Spirit
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sanaactive1
2-5 Cruises • Age 50s

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Sail Date: Oct 2023
Cabin: Classic Veranda Suite

The door to door service and cruise itself was fine. The chosen ports were nice destinations. Also, the staff onboard is friendly and engaging. The food in the restaurants is ok, drinks at the bar are good, wine selection OK. entertainment is also fine. We didn’t see our butler very often.

Last minute changes on excursions was not very well organised and deviating information was given to several passengers on occasion why an excursion wasn’t available anymore. While we understand that last minute changes can be challenging, it should also be considered that Silversea didn’t offer a discount for the missed ports. So we can expect aequivalent services.

What is truly disappointing is the cruise consultant and administration and payment services. Silversea has not managed to refund me the money they owe me for two months. We’ve been contacting them several times but they‘re not responsive and don’t seem to be able or are refusing to even answer why the payment is pending. The overall organisation in this regard seems to be beyond chaotic.

Cabin Review

Classic Veranda Suite

Ok, a bit small

3 Helpful Votes
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