Celebrity Beyond Review

Material changes made 15.08.2023 and not advised , The sunset Sky Suites at Aft of ship should be avoided at all costs

Review for the Eastern Mediterranean Cruise on Celebrity Beyond
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Garrod
6-10 Cruises • Age 50s

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Sail Date: Oct 2023

Have sailed 7 plus times with celebrity on The Silhouette, The Reflection and the Beyond. Have always been impressed with the cruise if not the Customer service which is NOT fir for purpose. however this time I have realized the changes made by the new CEO on 15.08.2023 have made this frankly a poor class budget cruise line with high end prices !!

The first and most alarming issue was that the CEO decided to remove all butlers from 100 Plus Sky suites without telling their customers.We found out when we needed help with something and we ere informed the Butlers had all been moved from the ship to other jobs. Butlers are now only provided in Celebrity Suite and above. Despite this material change being made before we sailed we were not advised or compensated. The Sky Suite we booked at rear of ship should be avoided at all costs. It is directly above EDEN and when the show starts at 10.45 the baseline cuts through you from start to finish. Earplugs do not work as the noise is a vibration so they were ineffective. There is a down pipe in the corner of the room which at 5 in the morning starts to disperse all the water from the ship. It sounds like torrential rain. There is also mechanical vibrations through the floor all night long which you cannot mask with earplugs due to the noise being a vibration. At most ports if we did manage to sleep we were then disturbed with hydraulic lift noises starting early in the morning possibly from chains at rear of ship. The fridge in the room also started at 4 in the morning to vibrate for 5 minutes then pop every hour on the hour.

the supposed Retreat quality restaurant Luminae have changed all their wines. They now offer Pinot Grigio and Chliean Sauvignon blanc in place of wonderful Californian wines which they used to serve. If you want anything half approaching decent , despite being on premium drinks package you have to pay a surcharge. This surcharge also carries a 20% gratuity on top even tough we prepaid gratuities !! The food ( in line with the drink ) has also been dowgraded to the point that one night we had to send back 3 meals as each had no flavor.

Cabin Review

Appalling in every level. If you want no sleep for the duration of your cruise this is the cabin for you.

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