Crystal Serenity Review

5.0 / 5.0
17 reviews

Crystal is BACK with all we missed, and more

Review for Canada & New England Cruise on Crystal Serenity
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: Oct 2023

Crystal was our first choice of cruise line before Covid, and in fact, we were on Crystal Symphony when Covid stopped us from landing in many ports before finally ending up in Singapore. Even during that experience waiting to find out when and where we could disembark, Crystal staff all the way up to the Captain kept us up to date with the news and port prospects. Crystal Symphony was the most luxurious and relaxed place we could be, during those "early Covid days". We were very sad for staff when Crystal ceased operations.

With the new owners of Crystal, we hoped to see the return of the past "magic" and booked 8 nights on Serenity New York to Quebec City. Eight nights passed all too quickly and we can say, for us, everything we liked about Crystal is back. Lets list those things that matter to us (we are in our mid 70s but active) - most of Crystal's wonderful staff have returned to their two ships, giving exceptional service with a smile, abundance of LIVE professional music during the day and evening hours, ample opportunity to dance or just listen, outstanding food and dining room service, excellent lecturers, organized/directed Bridge games and lessons, enjoyable up-close stage shows and Cabaret, and so much more. There are plenty of quiet areas both on deck and inside, as well as many lounges and bars with music or other activities. Great library, incredible afternoon tea... we could go on and on... We value the quality that Crystal delivers. When minor issues arise Crystal finds solutions.

Once again we found that Crystal guests were generally well-travelled, thoughtful, and interesting, from all walks of life.

Response from JillH, Guest Relations

Dear Peter and Therese, Welcome back to Crystal! We are thrilled to hear that your experience on Serenity was a wonderful one. We deeply appreciate your trust in choosing to sail again...

Cabin Review

Double room with veranda was perfect for us.

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