Scenic Crystal Review

4.5 / 5.0
88 reviews

Extremely Disappointed on Scenic

Review for Europe River Cruise on Scenic Crystal
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sdc1127
10+ Cruises • Age 60s

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Sail Date: Oct 2023

We heard Scenic offered a level of luxury and service that just did not deliver. We selected this cruise due to the itinerary and timeframe. Their guide communication system just flat out does not work but they insisted on continuing to use it. This was very frustrating and wasted considerable time. They need to go back to the VOX system used by other cruise lines.

The excursions were very limited and the overall pace of the cruise was very slow with lot's of downtime. The food was mediocre, we considered half of the dinners to be good. The butlers are just glorified waiters and is a great marketing tool. Entertainment if there was any in the evening lasted 45 minutes.The biggest hit was the corny 70's dance party.The hotels on the Switzerland land portion were very good. For the cost of this trip which exceeded 5 figures Scenic couldn't even cover the 5 swiss franc cost per person to see the Chagall windows in the cathedral in Zurich at the start of the trip. That should have been a telling sign.

The trip was expensive and we were disappointed overall. For my money we have been much more satisfied with the experiences we had on Uniworld.

Cabin Review

The cabin was adequate, the closet doors were horrible sliding doors that were difficult to operate. No air circulation in the bathroom and the shower controls made it hard to control the water temp. There were constant announcements made concerning the toilets! Replenishment of the minibar decreased as the week went on! Due to the weather the balcony was not useable.

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