Royal Princess Review

Princess focus on charging more vs guest loyalty

Review for Hawaii Cruise on Royal Princess
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Watmadja
10+ Cruises • Age 60s

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Sail Date: Sep 2023
Cabin: Mini-Suite with Balcony

Mediocre PCL experience. As Captain Circle Platinum guests, we received very little recognitions throughout our 7-day cruise. PCL primarily focus seems to be “charge more, give less.” Imposed new charges on services which should be included, such as room service, medallion orders, Alfredo/Gigi’s, etc. Crew seemed tired, overwhelmed, unhappy and rude at times. Managers conduct meetings with staff in the middle of meal periods and completely disregard guests needs. Food quality and menu selections are getting worse. Gala (formal) nights are no longer special, no longer offers escargot or lobster. Steaks are thinly sliced, tough and poor quality. French onion soup no longer appetizing (had dirty brown look vs nice bright golden color melted cheese topping French onion soup normally served). Menu descriptions do not reflect actually food quality served.

Rather strange billing processing, our cruise ended on Oct 2, 2023 - no folio was provided once cruise ended. Then, we noticed PCL charges billed to our CC twenty days after our cruise (Oct 22, 2023) - we were no longer on board then. Overall impression, PCL should focus on keeping guest’s loyalty vs nickel & dime business to get ahead. Treat guests with respect vs scolding, treating them like fellow crew members. Don’t ask for 10 rating if you do not deliver. Don’t ask for auto crew appreciation if only a small minority deserves it.

Cabin Review

Mini-Suite with Balcony

Cabin steward , Richard, was excellent

9 Helpful Votes
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