Azura Review

4.0 / 5.0
829 reviews

Standards have fallen and unhelpful staff

Review for the Eastern Mediterranean Cruise on Azura
Roefamily
2-5 Cruises • Age 70s

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Sail Date: Oct 2023

Whilst the crew were attentive some had only very limited English. The ship was immaculately clean and our cabin steward was lovely but the ice bucket ordered for 6pm each evening more often than not failed to arrive on time if at all.

The food for the first 2/3 days was tepid and we regularly sent back cold coffee.

There was no information given about ports of call other than to suggest you book the excursions. Maps given out were blurred and totally useless. I asked at reception for the address of the nearest Tourist Info on shore and was told very politely that the young lady had no idea. I asked if she would kindly look it up on Google map but she didn't know how to do it. As my sister has dementia we asked for adjacent cabins as was confirmed on our bookings. Upon boarding we had cabins several doors apart and on querying this we were told that as she was sailing full nothing could be done. Lectures were nothing to do with the area we were visiting and the activities on deck around the pool reminded one of Butlins or Blackpool.

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