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Celebrity Silhouette Review

5.0 / 5.0
2,096 reviews

Cold meals & no rescheduling help

Review for the Baltic Sea Cruise on Celebrity Silhouette
Grampyx5
6-10 Cruises • Age 80s

Rating by category

Cabin
Value for Money
Embarkation
Dining
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Service

Additional details

Sail Date: Oct 2023
Cabin: AquaClass 1

I have cruised with Celebrity Cruise Lines for many cruises and this one ranks as the worst one ever. On this cruise the Blu restaurant was disgusting, typically in Blu the service is excellent especially at breakfast time with someone always going around with coffee and someone else with pastries but not on this cruise we always had to ask for more coffee and was only offered pastries twice most of the meals we were served were cold. The food at night was also usually cold but the service was slightly better except for the night we waited 35 minutes to be served our starter. Also that night I asked if I could have the filet mignon without onions what I got was an over cooked piece of meat on a plate with nothing else. The cruise was delayed returning to Southampton because of a major storm which ment we had to reschedule our return flights because our travel agent booked our flights through Celebrity Air we were told they would rebook our flights and a hotel automatically when we received our new arrangements we found they had downgraded our flight to Economy and booked us into a hotel at terminal 2 at Heathrow when our flight was actually leaving from terminal 5 when we refused to except their new travel arrangements we never heard from them again and our travel agent had to make all the correct arrangements. We will never book any flights through Celebrity Air again nor will we cruise on the Silhouette

Cabin Review

AquaClass 1

4 Helpful Votes
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