Oceania Vista Review

Beware of Oceania Suites

Review for Canada & New England Cruise on Oceania Vista
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Lukas808
10+ Cruises • Age 60s

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Sail Date: Sep 2023
Cabin: Oceania Suite with Veranda
Traveled with disabled person

This is our first cruise experience with Oceania. Overall, the ship has beautiful decor, cuisine and interactive TV is plentiful. This is about where the positives end. Their IT lags way behind the industry. Check-in is done online albeit without any mobile App to use. When we checked in at the pier, we had to have our photos retaken and answered the same questions that we had done online prior to the sailing. In addition, our boarding time was pushed back by the cruise line for reasons unknown. We had booked an Oceania suite and a handicapped Concierge cabin for our party of 5. (More about these staterooms in a bit). We are used to being greeted by a concierge or ship officer to escort us to our suite and then a butler would introduce themselves and given a tour of the suite. Though this is not expected, it is a nice touch to make you feel a little special. As stated before, the Oceania suite is beautiful. Ceilings appeared low and closet space limited and in our opinion, the ship designer could have better utilized the space instead of creating a separate "media room" from the rest of the suite. With that being said, we still loved the color scheme and artwork. They have no electrical outlets in either bathrooms so if you intend to use a hair dryer or curling iron, you will have to use the vanity in the bedroom or the desk in the living area. We now realize that taking a cruise on a new vessel is probably not the best idea as there were several issues with the suite. The entire electrical system was messed up and none of the light switches worked as designed. After complaining to the staff, they indicated that there was a problem and that they were working on the issue. The lights never did get fixed and it pretty much ended up that the lights were either all on or all off with very little options for allowing only certain lights or zones to work independently. The worst part of this suite is the noise from the horizons lounge located directly above this suite. We could hear the thumping of the base (music) when we were departing the pier but actually thought that this was going to subside during the evening. This annoying noise continued for the next 7 hours with very little breaks. Literally, the booming is so loud that it is almost deafening and on the boarder of driving anyone to suicide! Needless to say, we had to lodge a complaint and the General Manager met with us the following morning to follow up on our complaint. He acknowledged that this was a known issue and that he was going to have the stage manager stop the "live music" at 11PM daily. He also stated that there were prior complaints about the noise from previous cruises and that they had attempted to insulate the room with more sound absorbing material but this did not work. Our neighbors also confirmed that their suite could also hear the booming noise and that their chandelier and glasses shake from the sound. Why Oceania decided to place a live music venue directly about some of the most expensive rooms on the ship is beyond belief. Instead, they should have used another venue such as the Aquamar spa or some other room that would not disturb their suite customers. In short, if you are thinking of splurging and upgrading to an Oceania suite, choose one that is an even number. Beware the odd numbered rooms further down the hall will smell the smoke and cigars from the smoking room just outside on the pool deck (another poor decision). Ultimately, I would love to have the Senior management and President Frank Del Rio to occupy our room and better yet, attempt to sleep in the media room during a 15 day (or longer) voyage. He may find that he would experience many a short night; not being able to sleep before midnight and having to wake up early the next morning. The disembarkation process was a nightmare. The cruise line stated that they did everything required, yet we were detained in getting off the ship by nearly an hour. Many guests were frantic to get off as there appeared to be a good number of us trying to make our flights at the Miami airport. All things considered, for the price that we paid, I would not consider booking the same suite again and most certainly would book a cruise line that valued their guests. I give the cabin 1 star only because of the problems we encountered but the decor would be given a higher score.

Cabin Review

Oceania Suite with Veranda

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