MSC Virtuosa Review

Hen-party special

Review for the Baltic Sea Cruise on MSC Virtuosa
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10+ Cruises • Age 60s

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Sail Date: Sep 2023

MSC seem to struggle to find an identity or target market so end up going down market and lowering standards in their attempt to attract all demographics and sectors.

Firstly the service is painfully poor compared to any of the other mid market lines ( P&O, Celebrity, Princess, Cunard, Royal Carribbean) with most passengers facing long delays in getting drinks especially those with drinks packages ensuring that they never have as many drinks to breakeven on their package.I felt sorry for the staff who tried hard but were overwhelmed by the demand.Secondly, the public areas cannot cope with the numbet of passengers so there is overcrowding on decks and bar areas. Thirdly, the main dining areas cannot cope with the demand with the staff indicating passengers should go to the buffet. This applies to evening and breakfast sittings.

The 3 day cruises seem to be targetted to the 'booze-cruise' market with Hen-parties and Stag events. Fine if you are on them but less attractive for the other passengers.

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