MSC Virtuosa Review

5.0 / 5.0
225 reviews

So much better than the reviews suggest

Review for the Baltic Sea Cruise on MSC Virtuosa
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Gladys Scotland
10+ Cruises • Age 70s

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Sail Date: Sep 2023

This was actually my third trip on the MSC Virtuosa. The first was a round UK one during covid and was a strange, too quiet experience with skeleton staff. Next was a short cruise with my 17 year old grand daughter last year- much more fun, but the service at bars etc was really poor and slow. but this cruise offer of a 15 night all inclusive with a balcony, visiting France, Spain and Morocco, for about £1500,was just too good to miss. I already knew that the ship is beautiful with spotless cabins and public places, but it was the dreadful reviews which made me apprehensive. Tales of overcrowding, long queues for drinks, unhelpful staff including customer services, mediocre performers, shambles at embarkation, disembarkation and excursions - the list of moans and groans went on.

Well, despite our apprehension after reading reviews, we had a brilliant time. The ship still looks brand new. Embarkation was speedy. Our cabin was roomy and kept spotless. The modern lifts are so efficient as they whisk you up and down. There was a good selection of bars. Our favourites included the Horizon, especially late afternoon; the Sky Bar with its panoramic view; The infinity Bar was good in the evening after dinner or a show; and The Masters of the Seas was in a good position to watch events in the Galeria or one of the phenomenal ceiling light shows. Service was good in them all. add to that the slightly posh Chanpagne Bar and the Starship Club, you can see we were very happy. There were three sea days to complete the cruise and there was a slight shortage of certain wines and whiskies in some of the bars.

The shows and other musical entertainment around the ship were overall very good, with the Elvis impersonator, the female violinist, the Abba show and the Scottish singer being the best in the theatre. The comedians weren't the best and a few other folk living on past glories were acceptable. The Carousel Productions were both superb - well worth paying for them, even if the "free" cocktail they offer is rubbish! The MSC for Me app was great, as were the big screens round the ship where you could book shows, view activites or even see what the dinner menu was going to be. It is the MDR food that has mainly led to my awarding only 4 stars. The food was always adequate and the service was usually fairly good, but the menu seems to be very restricted. The Gala (Elegant) evening menus were nothing special, although it was nice to see so many people making an effort to dress up, with still a fair sprinkling of dinner suits and tuxedos. it wa a bit disappointing though to see that cargo type shorts are now deemed ok for the MDR. The food at lunch time and breakfast in the Market Place is actually much better and with a more comprehensive choice of food on offer.

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