MSC Orchestra Review

4.0 / 5.0
395 reviews

Poor customer service, food and experience

Review for the Western Mediterranean Cruise on MSC Orchestra
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Fermanda
10+ Cruises • Age 60s

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Sail Date: Sep 2023

Cabin was small but ok. The cabin attendant was very efficient and some of the staff were very nice and helpful, this is about all I can say positively about this ship

There was no mandatory disinfection of hands getting on and off the ship, outside restaurants or toilets. There were containers to help yourselves but quite often we’re empty. The food was dreadful, even the buffet offering was repeats of the same food at each counter. The food was served cold. Starters and mains served at the same time. Half way through the cruise menus were dropped in favour of QR codes. Service was often slow in the bars where you had to queue to get a drink. Lots of bars but mostly they weren’t all open.

This is our 15th cruise and I’m so glad it wasn’t our first. Cut backs, lack of staff it was very disappointing. Add to that my husband arrived home with Covid. When mentioning to the supervisor how bad the food was he agreed and said management weren’t listening. Another couple complained at customer services and were told to relax!!!!

Cabin Review

Smaller than usual cabins but clean and comfortable

Port Reviews

Alicante

Shuttle bus was free. Lovely city for a day

2 Helpful Votes
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