Norwegian Joy Review

4.0 / 5.0
509 reviews

A nice ship with potential

Review for Canada & New England Cruise on Norwegian Joy
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MrAlaska
2-5 Cruises • Age 50s

Rating by category

Cabin
Family
Value for Money
Embarkation
Dining
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Sail Date: Oct 2023

The Norwegian Joy is a pretty nice ship with potential to be provide quality experiences. The staff on ship is quite upbeat and pleasant. Restaurants and facilities are closed more than open, there is no quality information in rooms regarding amenities or hours of operation, and there are incredibly long lines for everything. When booking you can pay $200 extra for high speed internet, multiple devices, and VPN pass thru, but when you get on board you will be told “one device at a time”, and “no you may not practice any sort of internet (and therefore Identity) security. Even one device barely works, despite the fact that at least the endpoint hardware is Cisco equipment ant top of the line. Dining on board is good to excellent regarding food quality, but poor with regards to hours of operation and guest capacity. I attended two theatre shows… Footloose, which was quite well done but vocals/ audio were mixed improperly so midrange was deafening and high and low frequencies were unclear and muffled; Elements apparently had no production supervision and we walked out after watching the lead character fumble with every prop he touched, illusions that were decidable by anyone not straight in front, performers running into each other, and nearly every bit done without synchronization. Surcharges, service charges, and hidden fees abound, including a new fee this year of $25 per person, per day to tip room stewards, restaurant staff, and behind the scenes staff. This new fee you are informed of on the final day raises approximately $665,000, or about $950 per included staff member for a 7 day cruise. Norwegian Joy does inform guests that any concierges, butlers, and bartenders aren’t included in the forced tip system. The hot tubs are all always less than 100 degrees Fahrenheit, and also closed often during prime hours. Norwegian Joy us not a ship we will patronize again.

Cabin Review

Haven “suite” is just a small room. Great bedding, fair bathroom, poor storage, in-room entertainment is mediocre at best.

Port Reviews

Saguenay

Pretty and very friendly, not much to do for shore excursions from my ship, no significant shopping within walking distance.

Corner Brook

More to do than any other port on our cruise, we went zip lining at Marble Mountain, which was a 10/10 experience

Sydney (Nova Scotia)

Very clean and quaint City, beautiful views if you can get to vistas, our ship didn’t have many interesting shore excursion offerings.

Halifax

This is not the fault of Halifax, but our day in port was Canada’s Thanksgiving Day, so almost everything was closed. I think it would have been a 5/5 if not a holiday.

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