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Marina Review

4.5 / 5.0
804 reviews

VERY DISAPPOINTED with Oceania.

Review for the British Isles & Western Europe Cruise on Marina
BABW
10+ Cruises • Age 70s

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Additional details

Sail Date: Sep 2023
Cabin: Verandah Stateroom

This was our 5th cruise with Oceania Cruise Lines since 2016 and sadly it will be our last because of our recent experience.

Our first 3 cruises with Oceania, two to the Mediterranean, Adriatic & Greek Isles and one to the Southern Caribbean from 2016 - 2017 were exceptional. Our 4th cruise with Oceania was during a lull in the COVID pandemic in 12/2020. Strict protocols were in place to ensure the safety of guests (proof of Covid Vaccinations and a PCR test showing negative results before boarding). I did notice a slight decline in the level of service, food quality and one of our ports was cancelled to St. Kitts on that cruise and attributed it to COVID. No one came down with COVID during the cruise.

Sadly, our 5th cruise on September 17-29, 2023 was more than disappointing. We chose this cruise because of the itinerary and were most looking forward to the ports in St. Malo, Bordeaux, Portugal and Tangiers. Due to rough seas 3 of the ports were cancelled in St. Malo, LeVerdon and Tangiers. We were supposed to dock in Bordeaux on the river near the city center and about a week before it was changed to Bassens (40 minute drive from Bordeaux) due to a visit from King Charles to the area a day or two after we were there. We ended up docking in Bassens aloneside a scrap metal junkyard. Nice memory of our entry into Bordeaux. The complimentary shuttle bus provided by Oceania from Bassens into Bordeaux was horribly managed. People were waiting in line for over an hour only to be told as they entered the bus there was no room and would have to get off and wait for the next bus, another 30-40 minute wait. Time we hoped to spend in Bordeaux was cut short.

Cabin Review

Verandah Stateroom

As expected. Cabin steward did an excellent job.

Port Reviews

Lisbon

Shire excursion to Sintra.

6 Helpful Votes
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