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Queen Mary 2 (QM2) Review

4.0 / 5.0
1,359 reviews

At Least There Wasn't An Iceberg

Review for Transatlantic Cruise on Queen Mary 2 (QM2)
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B_j_p
10+ Cruises • Age 70s

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Sail Date: Sep 2023

My husband and i have been cruising for over 30 years and our experience with cunard was the absolute worst. we would never sail with them again nor would we recommend them to anyone.

Our issues with the line began well before the cruise departed. their web site is difficult to navigate and provides only the minimal amount of information. our cruise fare included a beverage package and a specialty dining reservation. in reviewing our on-line my cunard account, there was absolutely no information as to what was included in our beverage package and no information as to date, time, or restaurant for the specialty dining option. the only recourse was to call cunard directly. after a lengthy hold time, an agent detailed the beverage package but told us that the dining reservation would be made for us and communicated when we boarded the ship. to be on the safe side, we also had our travel agent confirm this information.

We wanted to schedule on-board massages and dining at the various specialty restaurants before departure. we were able to book the massages, but pre-payment on a credit card was required. our package included a $500 on-board credit. we could not understand why the prepayment was required as this credit would cover the cost of the massages. again, the only recourse was to call cunard directly as the web site provided absolutely no information relative to on-board credit usage. after another lengthy hold time, an agent said the credit was not available for use until we were physically on board the ship. in our experience, no other cruise line has had such a requirement for the prepayment of reservations.

Cabin Review

Princess Grille Suite

34 Helpful Votes
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