Norwegian Getaway Review

Poor management - understaffed.

Review for the Arctic Cruise on Norwegian Getaway
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sowhynot
10+ Cruises • Age 60s

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Sail Date: Sep 2023
Cabin: Mid-Ship Balcony Stateroom

This was our fourth NCL cruise, but the first for quite a while preferring Celebrity and RCL but this itinerary included many of our “bucket list” ports, including Reykjavik and Lerwick (Shetland).

It is very obvious that they are understaffed, and undertrained. The front-line help is courteous enough but not prepared or allowed to problem solve. There is lack of communication between departments and overall lack of communication to passengers pointing to a big problem with management.

Some queues are to be expected with 4000 passengers. But something as simple as having two lines at a restaurant - one for reservations and one for no reservations would be easy to implement. Same for NCL shore excursion lines. As other lines do, have separate check in queues by tour name / number. No a free for all. The worst - calling a tour and sending the group to the wrong end of the ship to debark, only to turn them around and have people be late and miss their tours, with a “shrug” the only acknowledgment.

Cabin Review

Mid-Ship Balcony Stateroom

5 Helpful Votes
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