Enchanted Princess Review

4.5 / 5.0
143 reviews

A disappointed long time cruiser

Review for the Eastern Mediterranean Cruise on Enchanted Princess
10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2023

While we have cruised on Princess 20 times (75 total on over a dozen cruise lines), this was our first experience on the new Royal class ships. There were several positives but unfortunately there were more disappointments.

On the plus side, the large size allowed for a greater capacity in the Princess Theater plus the Princess Live and Vista Lounge venues and other lounges for cabaret style entertainment. The performances on board were excellent, particularly the production shows (although it was a bit of a surprise that they repeated the same production shows on a two-week cruise). The Fitness Center was one of the best equipped we have encountered. Food was generally excellent but we waited for over an hour at O’Malley’s Pub for our order. Compared to other food venues, it was the most disorganized. We particularly enjoyed the sushi at Ocean Terrace with seats overlooking the Piazza, Gigi’s Pizzeria and also the Crown Grill. We were impressed by the World Fresh Marketplace on Deck 16 in terms of its size and selection. Service overall was excellent for a ship this size.

As other reviewers have noted, the size of the cabins seemed on the small size. Although the square footage was reasonable, the narrow width of cabins made them seem much smaller. Our mini-suite had a balcony with a depth of only 4 feet, not enough to sit in a chair with your feet outstretched. The balcony could have been expanded at least two feet in depth by reducing the cabin size. It was the smallest balcony of any mini-suite we have had, even smaller that most balcony cabins on other ships. The bathroom as previously noted was tiny as was the closet area. The design of the Enchanted (and I believe all Royal Class ships) was such that both forward and aft facing enclosed public lounges were sacrificed in favor of more cabins to maximize occupancy. A feature that I always enjoyed was the public sauna and steam bath inside the men’s changing room near the fitness center. These were eliminated in favor of a high-priced spa option. The size of the ship (1082 ft in length with a draft of 28 ft – roughly equivalent to the largest American Navy aircraft carriers) usually mandated that it could not dock close to the city center requiring bus shuttles (often for a fee). Although there were designated smoking areas, the smell of smoke seemed to permeate many other areas. Elevators on the ship were rated at 20 passengers but felt very cramped if more than eight or ten people were inside. Due to the slowness of the elevators (waits of more than five minutes were not uncommon), anywhere from 11 to 19 people would squeeze inside during peak periods such as meal times or port arrivals and return to the ship making them potential Covid breeding cells. The number of passengers (the ship was filled to capacity with more than 3600 people on board and one or two elevators in each group periodically being out of service contributed to the problem.

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