American Queen Review

4.5 / 5.0
230 reviews

Dissapointed

Review for North America River Cruise on American Queen
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donhanley46
10+ Cruises • Age 70s

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Sail Date: May 2023

The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several lines. If it helps think twice about this cruise.The ship was reasonably presented, the stops along the river interesting, Baton Rouge dissapointing as no tours just city orientation at 30% to hot to walk

We finished in New Orleans, so glad to leave the River boat behind then back to the Intercontinental and great restaurants which we have on real cruise lines. Can't wait to go cruising on the ocean once again a hard lesson l, tread carefully.

Response from BriannaH, Guest Relations @American Queen Voyages

Thanks for the feedback! We are disappointed to hear that you did not enjoy your time on American Queen. We have noted your feedback on the dining room staff and unorganized Crew and will...

Cabin Review

We paid £2000 extra for veranda, a joke, I did my research, but still a big mistake

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