Celebrity Millennium Review

4.0 / 5.0
1,737 reviews

Food and service need attention

Review for Alaska Cruise on Celebrity Millennium
brischmi
10+ Cruises • Age 60s

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Additional details

Sail Date: Aug 2023
Cabin: Sunset Veranda

I traveled with a group of four on the Millenium going southbound from Seward. We traveled northbound on Holland America and we were all excited because Celebrity is (was) our favorite cruise line. Boarding was super easy and I was so happy with how everyone greeted us. After a week on the ship we feel that the food was pretty tired (limited choices and lacking of taste). We used to have three ever present choices (chicken, fish and steak) on the menu if nothing else suited you. Celebrity has done away with that. I'm not expecting a 5 star meal, but it should be decent considering the price of the cruise. The service is also quite inconsistent which is the biggest change we noticed. Miscommunication between employees during dinner service was always a source of humor initially, and then angst when we realized it was the new normal. Another annoyance was how they raised prices on many of the drinks so the select drink package was not adequate. Select drink package allows drinks up to $10 so something like an Aspen from El Bacio is now listed at $11 so you have an approximate $1.76 room charge (additional service charge on the entire amount) even though tips were prepaid. A small thing but another way they are nickel and diming you. We booked a dinner for 4 at Tuscan Grill. It was quite good. Service was excellent and food was wonderful. The cost was $132 per couple. $110 for the meal and $22 for the service charge. Our travel companion, who was in a suite, brought these issues up to the Retreat concierge. Their response was "yes the service and food are not the best, so they should just eat in Luminae". As a non-retreat guest I found this to be offensive. On a bright note our sunset verandah was nice since the ship's makeover and the room attendant was the best. Unfortunately unless Celebrity makes some changes, I will be looking at other cruise lines moving forward.

Cabin Review

Sunset Veranda

3 Helpful Votes
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