Ruby Princess Review

Very Disappointing Cruise

Review for Alaska Cruise on Ruby Princess
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6-10 Cruises • Age 50s

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Sail Date: Jul 2023
Cabin: Balcony

We chose this cruise because we could drive to the port of San Francisco. Ten day Alaska cruise. We had a balcony and the Premiere package. We have been on six previous cruises - Carnival, twice on Celebrity, Royal Caribbean, Norwegian, and this would be the second Princess. This is a long review - just too many disappointments in most areas.

We were so disappointed with the service, food, daytime entertainment, the drink package and condition of our room and balcony. The medallion should be scrapped. Go back to the old key cards. The medallion/app didn't work most of the time. Couldn't even check our portfolio on the TV. Had to use the app on the phone or go to customer service. Ordering food through the app was extremely slow and food was cold by the time we got it (two hours later). Ordering through the app or phone for room service - very slow, order was wrong, and food cold. The food was terrible. I have never complained about a cruise and food before until now. We had room service for coffee and breakfast in our room. The same old broken coffee pots made it to our room every morning. Grapefruit - shriveled up. Bananas - black and mushy. We quit ordering the "hot" breakfast sandwich because it never arrived hot.

Desserts were stale or had no taste. No real butter anywhere on the ship. Ran out of Moscato wine and Alaskan Amber beer by second day. We were even docked next to the Alaskan Brewery in Juneau, and still no Alaskan Amber. We were told by a waiter that the truck carrying that alcohol was hijacked! That's when we knew any complaint would never be taken seriously or followed up on. The buffet was confusing. They were always shutting down lines. So if you got a plate of food and sat down, by the time you went back to the buffet, the gate would be closed and you'd have to go to the other side of the ship to a different line. One day there was no silverware or napkins to be found. I had to search at the other lines for some. The food was not hot. It was Asian food all the time. There wasn't much to pick from. The fruit was old. There was a schedule of theme nights for the buffet and we went up there for the Italian night. Only one dish of vegetarian lasagne. It was dinner time and they only had ONE buffet line open out of the the four.

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Port Reviews


Went to the Alaska History Museum. Very worth it. Walked the boardwalks along town and saw many salmon. It is worth the walk to the Breaching Whale fountain.

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