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Celebrity Constellation Review

Serious disappointment with Constellation

Review for the Eastern Mediterranean Cruise on Celebrity Constellation
10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Aug 2023
Traveled with children

This was our 3rd cruise on the Constellation, so we did have some reference points and something to compare it with. To our great regret, it was getting worse every time we sailed the Connie, and it has come to a point where we are seriously evaluating our further relationship with Celebrity. In fact, at the prices they want nowadays, the value is just not there…

As a point of reference, we sailed on the Constellation pre-Covid, right after Covid and just now. The whole management has changed since our last trip on it and it clearly shows. Just to outline the new approach to “customer service”, I was genuinely shocked to be awaken in my cabin by a soliciting call from the Spa promoting their so-called “sale”. Is Celebrity now in the telemarketing business and do I really have to put up with it on my vacation for the thousands of dollars I paid? If I need the Spa services, I will come to you, but don’t you dare trying to push those down my throat. This is certainly a new low for Celebrity.

On three different occasions, we were charged for a drink without ever receiving or signing a check/receipt. The charges just mysteriously appeared on our account. I don’t believe this kind of behavior is legal anywhere, including the international waters. A conversation with the bar services manager took care of the charges, but if you are about to travel on Celebrity, watch your account very closely. The funniest thing was that these charges were for the drinks that we already had multiple times as part of our classic package… Very shady practice

Cabin Review

17 Helpful Votes
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