The staff was friendly and very accommodating. Our tour director was enthusiastic and friendly. Our room was sparkling clean each day. Internet was free and available mostly with urban areas. There were choices for dinner and lunch. Dinner was served at 7:00 by competent and friendly waiters. Breakfast was buffet style, which was crowded and a bit chaotic. You can get off of the ship and go on a guided tour or go in your own. The ship was modern and well maintained. Our bed was very comfortable, with a pillow top. The pillows were comfortable too. We enjoyed the included canal ride in Amsterdam. We enjoyed looking at the castles along the Rhine. There were folks who enjoyed the Danube, but the trip on the Rhine in this ship was beautiful also. I would not hesitate to go on a Gate 1 tour again. Overall our experience with excellent.