AmaMora Review

Good Cruise, Poor Support From Air Department

Review for Europe River Cruise on AmaMora
10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Jun 2023
Cabin: Outside Stateroom with French Balcony and Outside Balcony

Only gave a three star review due to a failure with their air department. The Cruise Ship was very well maintained and the employees on the ship and pre cruise hotel were fantastic. The food selection could be improved and some activities on cruise days could be added.

Spent over $16,000.00 for our cruise package which included air fare, pre-hotel stay, transfers, and the cruise. The failure occurred when I checked in for our flights to Europe to begin our trip. Failure by AmaWaterways right from the start. AmaWaterways indicated that our flights included one carry on and one checked bag for each of us. When we checked in for our flight to begin our trip, the airlines advised we did not have pre-paid checked bags. If we wanted to take our luggage, we would have to pay for our checked luggage. So I paid since we needed our luggage on our trip. Then, when we checked in at the airport for our flight, the airline only had our luggage going to Newark and no further even though our tickets were to Amsterdam with a layover in Newark.

AmaWaterways changed our flights and airlines multiple times before our trip began. I believe at some point during these changes, they failed to pay for the checked bags, or what they had paid failed to carry over to the new flights due to all the flight changes they made. In addition, we had reserved seating, but after they changed our airlines at one point, we were informed the airline they moved us to, on one leg of the trip, doesn't allow reserved seating and we would be assigned at check in.

Response from SocialMediaA, Coordinator, Social Media

Hello! We sincerely apologize for the disappointing experience you had with our Air Department. We appreciate you taking the time to document your concerns, as it gives us a chance to address...

Cabin Review

Outside Stateroom with French Balcony and Outside Balcony

Cabin was very clean and our housekeeper did a great job of keeping us with fresh towels and making up the room.

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