We chose emerald because they were the only ones who had back to back river cruises from France to Portugal and
Everything booked through them. During the 2 nd transfer from Lyon to Porto emerald booked us on 2 flights going to Brussels then to Porto which really was the start of the bad service we received from emerald. We asked why didn’t they fly us direct from Lyon to Porto they said sorry that was the best way for them to fly us. We checked and found many direct flights from Lyon to Porto. So we wasted a whole day flying.
First let’s say our first encounter was ok until the first dinner meal. Since we aren’t alcohol drinkers we tried to order ginger beer and we were told that it’s a charge. Didn’t understand when ginger beer is a soda and a drink is included. The server asked her manager and he said sorry we charge for ginger beer. We had to email our emerald rep. About this problem when drinks are included with meals. So we explained to the manager and he said he’ll have to check with headquarters. Finally on the second day after we received email from our rep. From emerald she said ginger is included with meals so they had to serve us ginger beer from then on.