Evrima (Ritz-Carlton) Review

4.5 / 5.0
25 reviews

Very dissapointing

Review for the Mediterranean Cruise on Evrima (Ritz-Carlton)
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10+ Cruises • Age 70s

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Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: May 2023

We chose because we were expecting Ritz Carlton service levels. Didnt happen.With high anticipation our bus left the hotel to take us to the ship. Driver got lost and took us to the wrong ship. Once on board we learned very quickly that all needed info was going to be thru the ship AP. It didnt work. And it stayed that way for the whole cruise. We were supposed to have a dedicated concierge. We saw her twice on the first day as our TV didnt work so she came to fix it. Finally had to get maintenance to come do it. The rest of the cruise the so called dedicated concierge was non existant. No help at all. This service was very over hyped. Very. Food was ok. Not great. Ports of call were very good and excursions were pretty well managed. The ship really lacked in entertainment options. Pretty boring. The ship was beautiful and clean. Staff was polite and for the most part did a good job. Much more to say buy out of time. We do 2 cruises a year. The Ritz will not be on our list. Too many other high quality cruises to choose from.

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