As a longtime cruiser with Royal with platinum status, I was expecting more of the same from the ship. I was very disappointed with the customer service , maintenance was done only once a day, we couldn’t get fresh towels after room cleaning in the morning, we were not notified that “crew appreciation “ is mandatory, toiletries were not provided, buffet meals hours were shortened, customer relations officers couldn’t be reached 3 out of the 4 nights we’ve tried, and generally our requests for answers were answered generically that “nothing can’t be done- it’s corporate new policy. So after more than 20 years and dozens of bookings for our friends and us- this would be Goodbye Royal Caribbean. Our July cruise is with Princess. I think that this treatment was “special” for Israeli cruise, as I’ve been on the same cruise leaving Limassol last year and it was a great experience!