Group of four of us. Two AB rooms with balconies. Gorgeous, decently-enough appointed, and the room attendant does an immaculate job. The staff you might encounter in the hallways are cheerful, the dining room and reception staff is hit or miss. I've three times gone to the reception desk and three times been ignored for several seconds or so with a completely empty counter.
I can't say enough to illustrate how perfectly, ridiculously bad the food is. I mean, someone has confused presentation with quality and flavor. I don't even know what to say; I had better food once while in jail.
This is not cool--- having spent over a thousand dollars per day per couple, this truly could not be a more disappointing experience. Plus- we are getting the absolute bargain basement experience while in portage or docking, or whatever. When we boarded in Amsterdam, we were required to drag our wheelie-bags down the cobblestone ramps to the boat a good four hundred feet or more...perfect for breaking up the wheels on your luggage, while the Viking Cruise boats and others had lovely level gangways at dock height; and then whilst docked in Cologne/Koln, we are a few miles (at least) from ANYTHING! You must take the tour or take an uber (we walked, but there was no coming and going throughout the long day in port). There is ship parking up by the town center. I can only deduce by the cost-cutting elsewhere (as again, the other cruise lines had clearly ponied up for the closer-to-town spots for the benefit of their guests), that we are significantly over paying for what is being received. And if you should want a Diet Cokes, etc. while not seated for the scheduled meal, you are charged for it. Yep- "nickeled and dimed." A thousand bucks a day and I have to pay for soft drinks, sheesh. After dinner snacks in the lounge...something out of a food service box, who knows, and hotdogs with kraut. Good lord. Luxury, huh.
Response from SocialMediaA, Coordinator, Social Media