For the most part, we enjoy Azamara, and this was our third, and likely our last, cruise with them. PROS: The onboarding and offboarding processes both went very smoothly. The life boat drill was short and perfect. Overall, the ship is clean, our cabin was nice, and the staff is mostly very accommodating. CONS: No champagne service offered during onboarding this trip. The only high end wines available on this ship are in the specialty dining rooms via a sommelier. The two nights we ate in Prime C and Aqualine, our chosen wine (Caymus and Opus One) were on the menu, but not available. In both restaurants they worked very hard to sell us on Ornellaia Cabernet Sauvignon instead. It was over $200 an nowhere close to as good as Caymus as they promised. The wines available on the rest of the ship are typically $14.99 in a California grocery store. Our wi-fi connection was terrible (both our phones kept dropping the connection every few minutes, which is frustrating for 12 nights). Phones work just fine at home now. The customer relations staff aren't paid enough to put up with the long lines of people trying to get their account straightened out. This is our biggest complaint about Azamara and we found many other passengers with the exact same problems. We have to check our account every single day for errors and then go stand in that line again. This trip we learned the system used to sell their packages (we bought the $1,499 Indulgence Package) is not connected to the accounting system the staff can access on the ship. Well, that's a huge problem because they couldn't give us a statement for how much of our package had been used and how much was still available. They kept asking us to bring them receipts for the package because they had no record. Because of the poor cell service, very limited availability of high end wines, and the horrible accounting system, it is very doubtful we will sail with Azamara again. In fact, our next two cruises are already booked with Disney (taking our grandson) and Celebrity.