Where do I begin...First let me say that the weather was perfect, normally supposed to be raining this time of year but we got super lucky and it was sunny and 60's the whole time. Second, Alaska is AMAZING!!! This trip was the Dawes glacier cruise out of Seattle. Everywhere we went was amazing. Ketchikan, Juneau, and Skagway were incredible ports. Now for the cruise ship, deep breath...

The food was some of the worst I have ever had. The buffet was miserable, mismatched foods, everything was overcooked. The eggs were like rubber, any meat was inedible due to over cooking, the desserts were some kind of flavorless mousse??? It was just so bad but we had little choice as scheduling (see below for more on this) forced us to the buffet a lot. And then possibly the most annoying thing about the buffet, they never stayed open the correct time. They were constantly closing eating sessions early. Breakfast was supposed to be from 7-11 but everyday they closed the food down at 10:30, once they shut it down at 10:10!!! Lunch was supposed to be from 12-5:30, it was a miracle if food was still out at 4:45. Dinner was supposed to be 6 -10, again food was never still there by 9:30. A cruise is supposed to be about the never ending food, not on Celebrity evidently. Outside of the buffet the first night we ate at the Italian Specialty Tuscan Grille, blegh. The pasta was wildly overcooked mush, the sauces were flavorless, and the staff again couldn't answer any questions, like what was in the dish. So then we tried the main dining room. The food was better, still very unseasoned, but the staff was intrusive and pushing you to get done and get out. The waiter for the couple next to us one night literally picked up their plates and asked them to leave while they were finishing the desert because they needed the table. And the winner for worst cruise moment EVER...The somehow contaminated my grilled fish with shellfish. I am extremely allergic to shellfish and luckily though did not have a severe reaction. I was able to handle via my own medications without having to go to Sick Bay for an epipen. I have not had an allergic incident in over 20 years, they were informed of my allergy, the waiters re-confirmed my allergy every night and still somehow the kitchen got something shellfish in my food. Between this incident and every other interaction with the staff it made us feel like the staff were rejects who couldn't be used on Royal Caribbean cruises.

The Staff, it was as if they could not answer even the most basic questions like "what time does this happen?" "Where do we go for this?" A prime example is we were taking an excursion on a Zodiak boat to see Orcas, we asked the excursions desk manager what should we bring to wear? does the boat provide anything? They hmm'd and hawed then said we should bring any heavy clothing we have and have a rain jacket with us, but was obviously guessing. Since the excursion was scheduled as soon as we landed we knew we had to bring this stuff as we would not have time to return to the ship if we needed it later. Well sure enough we get to the excursion and they give us head to toe survival suits. With no time to change, and no where to put our extra clothing we had to don survival suits as is and roasted in them for the next 3 hours. The only thing that made it tolerable was that we got to see Orcas in the wild up close. We asked other questions about our other excursions and the staff at the desk could not reliably answer any of them. At one point we were told to meet in the theater to gather for an excursion, we get to the theater at the appointed time to find out they had already sent everyone to the dock. So we run to get out on the dock where we get questioned, by the Cruise Director none the less, why we were on the dock already!!! We then notice a bunch of people looking lost, so I spoke up and loudly asked who was there for that cruise excursion. A bunch of people raised their hands, I told them to come over to the Cruise Director WHO THEN WALKED AWAY TO ASK SOMEONE ON A WALKIE TALKIE WHAT WAS GOING ON!!! This was the Cruise Director, how can they not know what is going on?!?!? They never did come back and address us, instead the local excursion company person finally found us, we were not in the right place evidently. So through no effort of the Cruise Director we finally got going on our excursion. This leads to my next issue Read more