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Emerald Princess Review

4.5 / 5.0
1,853 reviews

No More Princess Cruises!

Review for the Mexican Riviera Cruise on Emerald Princess
2-5 Cruises • Age 50s

Rating by category

Value for Money
Public Rooms

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Sail Date: May 2023

This is my third Princess cruise, second with the medallion app. Last October on the Discovery we thought we were just having bad luck with their technology, but its failure this time around can’t be a coincidence. Trying to upload documents before the cruise was a joke, and it took sitting on hold for TWO HOURS to speak to a live human being to resolve it. We finally got that taken care of, and honestly embarkation was a breeze. But it’s all downhill from there. Our room is old and dated - we paid a premium price for a mini suite but it’s about as nice as a room at a Travelodge. The room attendant is nice so there’s a plus. But on the second day our toilet stopped working and after three attempts to report it on their app - and hours later - we gave up and flagged down a crew member (who told us all of the toilets were down!) Room service is also through the app, and I can get an order to go through about 50% of the time. A fellow who delivered our food three hours late - and brought double since apparently the order went through twice - told us there were too many travelers on board without enough staff. How is this my problem when I’m paying $2000 per person for a five day trip? In addition to all of the problems on board, my elderly mother was injured on an unsafe tender. No one even checked to see if she was okay. Nobody cared! Fortunately we did make it back on the ship, as many passengers got stuck on shore for hours and hours waiting for a tender back. They simply didn’t have enough resources to accommodate their customers. We had been eyeing a Princess cruise in the Mediterranean but after the last five days, we will most definitely be sailing with a line not owned by Carnival. Horrible, horrible, horrible service. Fortunately we were able to make our own fun with a deck or cards and some good company. Oh did I mention the food? Sabatini’s is a small step up from the Olive Garden. The Crown Grill was good but overpriced. I think they keep the buffet and dining room food mediocre so that they can upsell the restaurants. And our coffee order in the morning has been wrong all four mornings so far. This is literally the Walmart of the seas.

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