Scenic Jewel Review

Very good, but not quite 5 star service

Review for Europe River Cruise on Scenic Jewel
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John5671
2-5 Cruises • Age 50s

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Additional details

Sail Date: May 2023
Some more food
The breakfast buffet
Some more food
Drinks in the lounge
Some more food
Nibbles available in the River Cafe
Mixed drinks
The ship docked in Amsterdam

Before the cruise, whenever we called, the people were always friendly and helpful.

We told them we're staying an extra 3 nights in Zurich, but they couldn't take us to the hotel because it's wasn't a partner hotel, which is fair enough. But they also couldn't take us to a partner hotel and let us walk to our hotel. They also wouldn't take us to the Zurich airport unless we had a flight AND we gave them the flight number, but they wouldn't accept a flight number 3 days after the end of the cruise.

And they wouldn't finish the booking until we told them the exact way we were leaving the ship in Basel. When I said we'd take a train, she wanted the exact information: date and time, train number, car number, and platform number. So we booked our own train from Basel to Zurich.

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