Royal Caribbean stateroom and dining options were a disappointment. We had a balcony room, the balcony was full of sandblasting dust on the chairs and table. The interior sofa was heavily soiled with stains and the carpet was dirty with red juice or wine stains. The wood cabinetry was grimy and sticky. RC should spend more time updating the interior of staterooms instead of building bigger boats. Get rid of the carpet in staterooms and replace with vinyl wood planks! The best part of the stateroom is the round sliding shower doors instead of having shower curtains that stick to your wet body and the hand-held shower head!
Our dining experience was subpar. Either the staff were inexperienced or they were afraid of having to cater to a ship full of African Americans. This cruise was a charter hosted by Tom Joyner Fantastic Voyage. The food options in the main dining room was less than stellar. In fact it was horrible. There was open seating but the dining room head controlled the flow of guests by cramming us in one section while waiters and waitresses waited patiently to provide the dining services. When asked why they were doing this her response, I was told to do it this way. Never have I’ve ever witnessed the confusion and mismanagement and disorganization of the formal dining room staff and we are cruise professionals. The process to seat people didn’t make sense. We had to wait for a two person table for over 40 mins while the hostess forced people to sit at larger table settings. There were plenty of empty setup table for two! The food in the Windjammer was just awful. We were served the same chicken daily but cooked differently with various seasonings. The sides were just awful. I wanted a dining experience but what we got was a 1-2 star rating. I ordered Eggs Benedict which included Canadian bacon, but there was no bacon or any kind of meat was between the egg and muffin. No morning danish option in the dining room. Had to request butter for dinner rolls, it was like RC was rationing out condiments. We had to pay extra for lobster tail dinner! Cruising isn’t what it use to be! Room service came with a charge! There were no robes in the stateroom, no pre-ordering of breakfast, and no pool towels in the stateroom. These are the basic amenities we have come to expect. This is obviously something new but to pay extra for room service on a cruise ship is appalling! Upon our departure today we noticed the stateroom attendants placing the room service placards in each room (we didn’t get this amenity)! After complaining about our stateroom’s carpet, the housekeeping team did apologized and corrected the soiled carpet the best they could given we were still in the stateroom.