We joined a group of friends on this 11 day Alaska cruise. We have done several Alaska cruises and it is a favorite of ours. Most of our group had never been on a cruise before and/or had never been on an Alaska cruise. NCL started on the wrong foot. This was the ships first cruise to Alaska in 2023. They had just come off a bad stretch where the ship lost power and had other problems. After arrival in Seattle, the ship disembarked and then had a US Coast Guard inspection. No changes were ever sent out to show up later at the pier to board because of the inspection. We all started to show up at 10:30AM. The actual check in was seamless and the port staff were great. Once done, we were all put in rooms to wait. One room actually had chairs! Most waited in rooms standing up. It was not until after 1:30 pm that anyone was allowed on the ship. We sailes 3 hours late. To make time, the ship went as quickly as it could, resulting in 2 day of rough sailing. Not good for first time cruisers! On the day for our trip to the glaciers, the ship entered Tracy Arm. About 30 minutes to 1 hour in, it was announced that we would not be going up to the glacier due to icy conditions. Now this is the ship that hit an iceberg and was damaged last year. Once bitten, twice shy? Just a huge disappointment. The shows were good, entertainment on the ship was enjoyable. The food in the MDR would have been good if it was hot when served. Our cabin was an OV cabin that the ship says fits 4 people. When we arrived in the room, the small sofa bed was positioned blocking the frig. We had to have the bed separated to 2 twins for the sofa to actually fit in the room. We also discovered that the 1 US plug in the room was dead. Tried the shaver outlet in the bathroom and it was dead. Not good for having a Cpap in the room. This did get fixed within 2 hours. The room did have 1 USB outlet at each bed. We were not certain that we had a captain on the ship as he was never seen even 1 time. The ship General Manager was at all the functions that you would expect a captain attend. JC was our cruise direction and he is very entertaining and his was the voice we heard making almost all announcements on the ship. The final nights show ended with a crew farewell. This was one of the most sincere farewells I had ever experienced. The crew were all sensational and it showed. The Sun is an old ship but the crew keeps her clean. While the cruise was fun, I would not do Alaska on NCL again.